Privacy Policy

This document contains the Privacy Policy for ESTnet Limited, trading as Technology Connected, a company registered in England with company number 04016265, whose registered address is 14 Trade Street Desks, 14 Trade Street, Cardiff, South Glamorgan, Wales, CF10 5DT.

Throughout this document, “Technology Connected” will be used to refer to the Company.

This Privacy Policy has been produced to set out the basis on which we collect personal information, why we collect it and how it will be processed.



For the purpose of this Privacy Policy, please see a list of key definitions below:

  • Account means a unique account created for users to access our services, or parts of our services.
  • “We”, “Us” or “Our” (in this Agreement) refers to Technology Connected.
  • Website refers to the Technology Connected website, accessible via:
  • Services refers to the Technology Connected’s services, and the wider services carried out by the Company.
  • Cookies are small files that are placed on a computer, mobile device, or any other device by a website, with information on browsing history.
  • Device means any device that can access the website such as a computer, a mobile phone or a digital tablet.
  • Personal Data is any information that relates to an identified or identifiable individual.
  • Website Provider means any natural or legal person who processes the data on behalf of Technology Connected. It refers to any third-party companies or individuals employed by us to facilitate our website, to provide website services on behalf of Technology Connected, to perform website services related to our Company, or to assist us in analysing how the website is used.
  • Third-party Social Media Service refers to any website or any social network website through which a User can log in or create an account to use our website.
  • Usage Data refers to data collected automatically, either generated by the use of the website or from the website infrastructure itself (for example, the duration of a page visit).
  • You means the individual accessing or using the website, or the company, or other legal entity on behalf of which such individual is accessing or using the website, as applicable.


Collecting and using your personal data:

Technology Connected is a not-for-profit organisation that unifies, promotes, and champions the technology industry in Wales on the global stage. We are committed to protecting your personal information. By using This website, you agree to the collection and use of information in accordance with this Privacy Policy. Unless indicated otherwise, this Privacy Policy relates to our use of any personal information we collect or use in relation to the following services:

  • The Technology Connected website
  • Technology Connected events, including physical and digital events for partner/non-partners
  • Online surveys relating to Technology Connected’s services
  • Technology Connected marketing activities
  • Correspondence with Technology Connected

For UK data protection laws and General Data Protection Regulation (GDPR), the Data Controller for Technology Connected is Avril Lewis, who can be contacted at


Types of Data Collected:

Personal Data:

While using our website and services, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to:

  • Name
  • Email address
  • Job title and Employer
  • Telephone number
Usage Data:

Usage Data is collected automatically when using the website and may include information such as your Device’s Internet Protocol address (e.g., IP address), browser type, browser version, the pages of our website that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When you access the website on a mobile device, we may collect certain information automatically, including, but not limited to, the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data.

Tracking Technologies and Cookies:

We use Cookies and similar tracking technologies to track the activity on our website and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyse our website. The technologies we use may include:

  • Cookies or Browser Cookies: A cookie is a small file placed on your Device. You can instruct your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if you do not accept Cookies, you may not be able to use some parts of our website. Unless you have adjusted your browser setting so that it will refuse Cookies, our website may use Cookies.
  • Web Beacons: Certain sections of our website and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit Technology Connected, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).

Cookies can be “Persistent” or “Session” Cookies:

  • Persistent Cookies

Remain on your personal computer or mobile device when you go offline. 

  • Session Cookies

Are deleted as soon as You close Your web browser. We use both Session and Persistent Cookies for the purposes set out below:

Strictly Necessary Cookies

Administered by: Us

Purpose: These Cookies are essential to provide you with services available through the website and to enable you to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that you have asked for cannot be provided, and we only use these Cookies to provide you with those services.

Cookies Policy / Notice Acceptance Cookies

Administered by: Us

Purpose: These Cookies identify if users have accepted the use of cookies on the website.

Performance Cookies

Administered by: Us

Purpose: They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

Functionality Cookies

Administered by: Us

Purpose: These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

Targeting Cookies

Administered by: Us

Purpose: These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose. Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control.


Use of your personal data:

Technology Connected may use Personal Data for the following purposes:

  • To provide and maintain our website, including to monitor its usage.
  • To manage Partner Accounts: to manage your registration and partnership as a Technology Connected Network Partner. The Personal Data provided by partners provides them with access to different services and events. Plus, to aid the efficient development, compliance and undertaking of partnership services.
  • To contact you: To contact you by email, telephone calls, SMS, or other equivalent forms of electronic communication with updates or informative communications related to the functionalities, products or contracted services, including security updates, when necessary for implementation.
  • To provide you with news, special offers and general information about other products, services, and events which we offer that are similar to those that you have already purchased or enquired about, unless you have opted not to receive such information.
  • To manage your enquiries: To attend to and manage enquiries sent to us.
  • For other purposes: We may use your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our website, services, marketing and/or your experience as a partner.


Disclosure of your information:

We may share your personal information with:

  • Venues, suppliers and contractors: Where necessary to carry out Technology Connected’s services and events.
  • Third-party service providers: Such as event booking systems (GlueUp), marketing systems (Brevo) and survey tools (Survey Monkey).
  • IT service providers: Suppliers who provide our IT services, as well as those offering support and maintenance for our online systems, may occasionally have supervised access to certain parts of our systems containing personal information for the purpose of maintenance and support.
  • Stakeholders: We may share your information with our stakeholders, in which case we will require those stakeholders to honour this Privacy Policy. Stakeholders include Welsh Government and joint venture partners / other initiatives that we control or that are under common control with us, e.g., Wales Tech Week.
  • Solicitors, insurers and the courts: If we have obtained personal information from claimants, we may need to share this information as part of our defence in a legal claim.
  • With your explicit consent: We may disclose your personal information for any other purpose with your consent. If this happens, we will seek your explicit consent and provide detailed information on the reasons for sharing, how and when it will be shared, and with whom your personal information will be shared.

We require all third parties to respect the security of your personal information and to treat it in accordance with the law. We only permit them to process your personal information for specified purposes and in accordance with their contract.


Retention of your personal data:

Technology Connected will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy. 

Type of individual Retention period
Current Partners For the duration of the partnership agreement, plus six years.
Prospective Partners For the duration of conversation between prospective partners and us, plus six years. If a prospective partner becomes a current partner, the above will apply.
Contractors and other third-party suppliers For the duration of the contract arranged between us, plus six years.
Claimants Until the claim is resolved.


Technology Connected will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our website, or we are legally obligated to retain this data for longer time periods.


Transfer of your personal data:

Your information, including personal data, is processed at Technology Connected’s primary operating offices, at employees’ remote work locations, and at the offices of relevant suppliers.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Technology Connected will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy. No transfer of your personal data will take place unless there are adequate controls in place including the security of your data and other personal information.


Security of your personal data:

We are committed to processing your data in a lawful and transparent manner. Your personal information will be:

  • Processed in compliance with applicable laws and regulations, ensuring fairness and transparency.
  • Utilised for specified, legitimate purposes only.
  • Limited to what is relevant and necessary for the intended purposes.
  • Maintained with accuracy and kept up to date.
  • Retained for no longer than necessary for the purposes disclosed.
  • Processed with suitable security measures to protect your information.


Legal basis for data processing:

Our data processing activities are in line with the General Data Protection Regulation (GDPR) and the UK Data Protection law. These laws provide the lawful legal bases (or ‘conditions’) that allow us to collect, store, and use your personal information. We rely on several bases to lawfully process your personal information as described in this Privacy Policy. 

We process your personal information:

  • For the purposes of our own legitimate interests: We believe that we have a legitimate interest in being able to provide our services to our partner and prospective partner organisations and to represent our partners and the interests of businesses in Wales and across the UK. As set out in this notice, this sometimes requires us to collect and use personal information about individuals. We only use this legal basis where these interests are not overridden by your interests and fundamental rights or and freedoms.
  • Where we have entered a contract with you: In these circumstances, we may need to process your personal information in order to fulfil the contract.
  • Where we are under a legal obligation to process personal information: For instance, we are required to collect certain information in accordance with our obligations.
  • Explicit Consent: Sometimes, we will ask you for your agreement to process your personal information. This is particularly the case when we wish to collect or use any special categories of personal information (see below).


Your rights

You have various legal rights in relation to the information you give us, or which we collect about you. You have a right to:

  • Access the information we hold about you free-of-charge.
  • Ask how and why we are using your information, and to whom we may have disclosed that information, from where we originally obtained the information and for how long we will use your information.
  • Ask us to rectify any information we hold about you that is inaccurate or incomplete.
  • Ask us to erase the information we hold about you (the ‘right to be forgotten’). Please note that this right can only be exercised in certain circumstances.
  • Ask us to stop using your information where: –
  • The information we hold about you is inaccurate.
  • We are unlawfully using your information.
  • We no longer need to use the information; or
  • We do not have a legitimate reason to use the information. Please note that we may continue to store your information or use your information for the purpose of legal proceedings or for protecting the rights of any other person.
  • Ask us to transmit the information we hold about you to another person or company in a structured, commonly used and machine-readable format. Please note that this right can only be exercised in certain circumstances.
  • Where we use/store your information because it is necessary for our legitimate business interests, you have the right to object to us using/storing your information. 
  • Where we use/store your data because you have given us your specific, informed and unambiguous consent, you have the right to withdraw your consent at any time.
  • You have the right to object to us using/storing your information for direct marketing purposes.


How to complain

If you have any concerns or complaints regarding the way we handle your personal data, we are committed to addressing your concerns and resolving the issue promptly and efficiently. Here’s how you can make a complaint:

Contact us directly:


Address: 14 Trade Street Desks, 14 Trade Street, Cardiff, South Glamorgan, Wales, CF10 5DT

Upon receiving your complaint, we will acknowledge receipt of your complaint within 7 working days and aim to resolve the issue within 14 working days. If we need more time, we will inform you about the delay and provide an estimated timeframe for resolution.

Right to lodge a complaint with a Supervisory Authority:

If you are not satisfied with our response or believe that we are not processing your personal data in accordance with the law, you have the right to lodge a complaint with a supervisory authority. In the UK, this is the Information Commissioner’s Office (ICO):


Phone: 0303 123 1113

Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF


Changes to this Privacy Policy:

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website.

We will let you know via email and/or a prominent notice on our website, prior to the change becoming effective.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.


Contact us:

If you have any questions about this Privacy Policy, you can contact us on: